Question 1

How can I check the status of my order?

Accepted Answer

You can easily check the status of your order. We strive to deliver your order within 1 to 3 business days. In exceptional cases, unexpected delays may occur. If this happens, we will inform you as soon as possible.

You will receive email updates about the progress of your order. Once it has been shipped, you will receive a tracking code to follow your package. 24 hours before delivery, our logistics partner will also send you an update with a delivery time estimate.

For pre-orders or backorders, the expected delivery date is shown on the product page. This may happen if a product is temporarily out of stock or when a new product is launched. The most up-to-date information is always available on the product page.

| Do you have any questions about the status of your order? Feel free to contact us via Live Chat or send an email to support@akustore.nl.

Question 2

How can I calculate how many wall panels I need?

Accepted Answer

Determining the number of acoustic wall panels you need is straightforward. First, measure the height and width of the surface you want to cover and calculate the total square meters (m²). Each wall panel has dimensions of 280 x 60 cm and covers 1.68 m².

Calculation:

Multiply the height and width of the wall to calculate the total surface area in square meters.

2. Divide this number by 1.68 m² to determine how many panels you need. When in doubt, always round up to ensure you have enough panels.

Example:

Let’s say you have a wall that is 5 meters wide and 2.5 meters high, and you want to calculate how many wall panels you need.

Calculate the area of the wall: width x height = 5 m x 2.5 m = 12.5 m²
Determine the number of panels: each wall panel covers 1.68 m². Divide the total area of the wall by the area of one panel: 12.5 m² ÷ 1.68 m² = 7.44. In this case, you could use the maximum usable surface per panel. However, it might be better to use this formula: 5 m / 0.60 m = 8.33. This results in more leftover waste, but often the best visual option for your wall, as only full panels are used and no cut parts are visible.
Round up the number: since you can't purchase a partial panel, you round up from 8.33 to 9 panels.

Conclusion: You will need 9 wall panels to fully cover the wall.

| On the product pages for the wall panels, you'll find a calculator to help you determine how many panels you need. However, keep in mind that thi

Question 3

Where can I order samples?

Accepted Answer

In our webshop, you can order small samples of all our acoustic wall panels, in all available colors and variants. Please note that the color samples are only an indication of the final panel. It is recommended to order a sample so that you can assess the color, texture, and quality in person and make the best choice in combination with your interior.

Note: When introducing new products, samples may temporarily be unavailable. Contact us for the expected availability.

Question 4

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order free of charge as long as it has not yet been shipped. Please contact us as soon as possible via Live Chat or at support@akustore.nl.

If your order has already been shipped, you can return it after receipt according to our return policy.

Question 5

What are the return costs?

Accepted Answer

Please note that you are responsible for returning the goods to our warehouse. If you are unable to arrange the return yourself, we can schedule transportation for you. There are costs associated with this of €39.95 including VAT.

Additionally, please be aware that products of this size cannot be returned through standard carriers like PostNL or DHL.

| Would you like to request a return transport? Please contact us via Live Chat or email support@akustore.nl.

Question 6

How can I cut an acoustic wall panel to size?

Accepted Answer

Cutting an acoustic wall panel to size is a relatively simple process if you use the right tools and technique. Follow these steps for an accurate and clean finish:

Materials needed:

Measuring tape or ruler: to measure the panel and the space where it needs to fit.
Pencil: to mark the cutting line.
Painter's tape: to make the cutting line visible and protect the panel from damage.
Hand saw, circular saw, or jigsaw: works best for cutting wall panels. A circular saw provides the fastest and most straight cut.
Saw table or saw support (optional): ensures the panel stays stable during cutting for a straight cut.

* Safety glasses and hearing protection (recommended): for safety while cutting.

Step-by-Step Guide:

Measure the required dimensions: Start by carefully measuring the space where the panel needs to go. Note the width and height (if necessary) of the panel. Always add a small margin to account for any mistakes while cutting.
Mark the cutting line: Use the measuring tape to mark the desired length or width on the panel. Place painter's tape over the line where you want to cut and draw a straight line with a pencil along a long batten or ruler. This is the cutting line. The painter's tape helps prevent damage during cutting and keeps the ruler in place, ensuring the cutting line stays accurate.
Place the panel on a stable surface: Lay the wall panel on a stable surface, such as a saw table, or use a s

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