• How can I check the status of my order?

  You can easily check the status of your order. We strive to deliver your order within 1 to 3 business days. In exceptional cases, unexpected delays may occur. If this happens, we will inform you as soon as possible. You will receive email updates about the progress of your order. Once it has been shipped, you will receive a tracking code to follow your package. 24 hours before delivery, our logistics partner will also send you an update with a delivery time estimate. For pre-orders or backordePopular

• What are the shipping costs?

  Here is an overview of the shipping costs: Shipping Costs to the Netherlands: Main Products = €34.95 incl. VAT Moss and Plant Panels = €29.95 incl. VAT Accessories = €1.95 - €14.95 incl. VAT Samples = €5.95 incl. VAT Shipping Costs to Belgium: Main Products = €39.95 incl. VAT Moss and Plant Panels = €29.95 incl. VAT Accessories = €1.95 - €14.95 incl. VAT Samples = €7.95 incl. VAT Shipping Costs to Germany: Main Products = €39.95 incl. VAT Moss and Plant PanelsFew readers

• The courier did not arrive at the agreed time, what should I do?

  Don’t worry, you don’t need to do anything further. We will automatically schedule a new delivery time. You will receive a message from our partner with the new delivery date and time, so you know when to expect your delivery. If this new time does not work for you, we recommend contacting us.Few readers

• Is it possible to pick up my order myself?

  Yes, it is possible to pick up your order, but this can only be done by appointment. Please contact us to schedule a suitable time for the pickup.Few readers

• The courier came while I was not home, what should I do?

  Don’t worry, you don’t need to do anything further. We will automatically schedule a new delivery time. You will receive a message from our partner with the new delivery date and time, so you know when to expect your delivery. If this new time is not convenient for you, we recommend contacting us.Few readers

• How are my products delivered?

  All our orders are delivered by an external courier service. Our acoustic wall panels are packaged in sets of two. For example, if you order eight panels, you will receive four boxes. This ensures that the panels are shipped and delivered safely and efficiently.Few readers

• Can I have my order delivered?

  Yes, you can have your order delivered without any issues, either to your home address or another address. After placing your order, you will receive a confirmation of the scheduled delivery date within a few hours, either by phone or email. We work with reliable external partners who specialize in the transportation of large packages, ensuring a safe and timely delivery.Few readers