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Articles on:General Information
Answers to frequently asked questions and company information.

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  • General Information
  • Product Information
  • Ordering & Payment
  • Delivery & Shipping
  • Installation
  • Returns
  • What are the contact details and opening hours?
    You can reach us via the contact details below: Opening hours:Few readers
  • Do you have a showroom?
    We recommend first ordering samples through our webshop so you can see and assess the colors and variants in person, alongside your own interior. We have a B2B showroom in Harderwijk where you can view the panels, but this is only possible by appointment. A visit to our head office is usually only available for business customers or if you intend to purchase larger quantities. Please note that there is no physical stock at our head office for immediate pickup.Few readers
  • Why should you order from us?
    We offer an extensive range of sound-absorbing slatted wall panels in various colors and styles, ensuring there's always a solution that matches your taste. Additionally, we guarantee good value for money and use recycled felt for a more sustainable product. All products are available for immediate delivery from our own stock, so you can enjoy your order quickly.Few readers
  • How do I submit a complaint?
    At Akustore, we strive for the highest quality and service. While we prefer not to receive complaints, if something does go wrong, we handle it as quickly as possible. How do I submit a complaint? You can submit your complaint by sending an email to support@akustore.nl. To process your complaint as quickly and efficiently as possible, please provide the following information: A clear description of the complaint: Describe the issue in as much detail as possible. Let us know when yoFew readers
  • Do the colors in the photos match the actual product?
    Yes, most product images accurately represent the actual products. However, slight variations may occur due to lighting conditions or your screen settings, such as brightness and contrast. Therefore, we recommend purchasing samples before placing a large order so you can view and assess the colors in your home or business premises.Few readers
  • My discount code isn't working, what should I do?
    If your personal discount code isn’t working, there could be several reasons. For example, if the discount code has already been used and it is only valid for a one-time use. If the (personal) discount code hasn’t been applied and you are entitled to it, we will credit the relevant amount and refund you.Few readers

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