• Where can I order samples?

  In our webshop, you can order small samples of all our acoustic wall panels, in all available colors and variants. Please note that the color samples are only an indication of the final panel. It is recommended to order a sample so that you can assess the color, texture, and quality in person and make the best choice in combination with your interior. Note: When introducing new products, samples may temporarily be unavailable. Contact us for the expected availability.Some readers

• Is it possible to place an order by phone?

  It is not possible to place an order by phone. If you would like to request a quote or make a business order on invoice, please send your request, including all necessary details, via email to support@akustore.nl.Few readers

• I have placed an order and paid, but haven’t received a confirmation?

  It may take a few minutes to receive the confirmation. Please also check your spam folder.Few readers

• How can I place a business order and benefit from VAT exemption?

  To place a business order with VAT exemption, the order must come from a company outside the Netherlands, such as from Belgium or Germany. In that case, we apply an intra-community delivery. Ordering with VAT exemption via the webshop is currently (still) not possible. For these types of orders, we manually create an invoice. You can send the invoice details, including your VAT number and order information (such as the product and quantity), to us via email. This way, we can issue the invoice wiFew readers

• What payment methods are available?

  When ordering through the webshop, you can use the following secure payment methods: iDEAL Bancontact Klarna PayPal Credit card (Visa, Mastercard, and American Express)Few readers

• Can I view the products before ordering?

  We recommend ordering samples through our webshop first, so you can see and assess the colors and variants in person, alongside your own interior. We have a B2B showroom in Harderwijk where you can view the panels, but this is only possible by appointment. A visit to our headquarters is usually reserved for business customers or those intending to purchase larger quantities. Please note that there is no physical stock available at our headquarters for immediate pickup.Few readers

• How can I place an order?

  You're just a few clicks away from placing your order. Follow these simple steps: Add the desired items to your shopping cart. Optionally add extras to your order. Consider adding end slats, mounting tools, or accessories to complete your purchase. Go to your shopping cart and review your order. Click on "Checkout". Enter your billing information. If the delivery address is different from the billing address, select the option to enter a different delivery addresFew readers

• Can I request a quote?

  Yes, it is possible to request a quote for your project. To do so, please email our Customer Service with the desired products, quantities, and billing and/or delivery details. Based on this information, we will be happy to prepare a quote for you. You can request a quote by emailing support@akustore.nl.Few readers

• Can I get a discount as a business?

  As a business, you may be eligible for volume discounts with a minimum purchase of 16 units or more, or when placing a pre-order (delivery within 8 to 12 weeks) via email. The discount amount depends on both the quantity and the delivery terms. Discounts are calculated based on the retail price at the time of ordering via our website. Please note that the prices are exclusive of shipping costs.Few readers