• Can I modify or cancel my order?

  You can modify or cancel your order free of charge as long as it has not yet been shipped. Please contact us as soon as possible via Live Chat or at support@akustore.nl. If your order has already been shipped, you can return it after receipt according to our return policy.Some readers

• My order is incomplete, what should I do?

  Unfortunately, it can sometimes happen that an order is delivered incomplete. We will send the missing product free of charge. Alternatively, you can let us know if the product is really necessary. If preferred, we can credit the amount and refund it.Some readers

• I received the wrong product, what should I do?

  Unfortunately, it can sometimes happen that an order is delivered in a different color than what was ordered. We understand that this may not meet your expectations, and we would like to resolve this for you. You can choose to have the product picked up from your home or to exchange it directly at the location. Please let us know which option you prefer, and we will ensure this is handled as quickly as possible.Some readers

• What are the return costs?

  Please note that you are responsible for returning the goods to our warehouse. If you are unable to arrange the return yourself, we can schedule transportation for you. There are costs associated with this of €39.95 including VAT. Additionally, please be aware that products of this size cannot be returned through standard carriers like PostNL or DHL.Some readers

• I received products with a color difference, what should I do?

  Unfortunately, it can sometimes happen that there is a slight color difference in the products due to the use of technical wood veneer. This is a natural characteristic, but we understand that it may not always be desired. To resolve this as quickly as possible, we kindly ask you to send us photos of the color difference. Based on the photos, we will look for a suitable solution. In most cases, we can send a replacement product or reimburse (part of) the purchase amount, depending on the producFew readers

• What are the return conditions?

  You can return our products within 14 days, provided they are in new condition and in the original packaging. The return shipping costs are at your expense. We recommend using the original packaging to prevent any depreciation.Few readers

• How do I return (part of) my order?

  You can return your order or part of it within 14 days, provided the products are in new condition and returned in the original packaging. We recommend using the original packaging to prevent diminished value. Return costs are at your own expense. Please note that businesses cannot return products. Returns are only possible for consumers. You are responsible for securely packaging and shipping the products. The risk of loss or damage during the return process lies with you, until the products aFew readers

• I received a damaged product, what should I do?

  Unfortunately, it can sometimes happen that an order gets damaged during transport. To resolve this as quickly as possible, we kindly ask you to send us photos of the damage. Based on the photos, we will find an appropriate solution. In most cases, we will send a new product or reimburse (part of) the purchase amount, depending on the usability of the product for you.Few readers

• Can I exchange a product?

  Exchanges are possible, but the costs for returning and resending the product are at your own expense. We try to avoid exchanges due to color choices by offering samples, so you can assess in advance whether the product meets your expectations. The standard return procedure applies: the product must be returned in new condition and in the original packaging. We recommend using the original packaging to prevent depreciation. Once the returned product is received and assessed in good condition, wFew readers

• When can I expect my refund?

  It can take up to 5 business days for our finance department to process your refund. Once the refund is approved, processing by the payment provider may take between 5 and 10 business days, depending on the chosen payment method and your bank. Please note that we have no influence over this process, and processing times may vary. However, there are some exceptions: PayPal: The processing time via PayPal can take up to 21 days. We have no influence over this process, so we recommend contaFew readers